Builder Complaints in Australia
Builder complaints in VIC
If you've been unable to resolve a disagreement with a residential builder through direct communication in writing, Consumer Affairs Victoria (CAV) have a link to Domestic Building Dispute Resolution Victoria (DBDRV) who have a process to attempt to resolve the following disputes:
-defective or incomplete building work
-delays
-issues with payment
-issue related to a domestic building contract
More from CAV here:
CAV: Building disputes, defects and delays
More from DBDRV here:
DBDRV: Is our service right for you?
Phone: 1300 557 559
If a building dispute remains unresolved from following the steps above, further step suggested by CAV is speaking with the Domestic Building Legal Service (DBLS) who have pro bono lawyers who may be able to assist in some situations.
More from DBLS here:
DBLS: domestic building dispute resolution Victoria
Phone: 1800 727 550
Builder complaints in NSW
If you've been unable to resolve a disagreement with a residential builder via direct communication in writing, the NSW department of Fair Trading has a complaint process where they can act as an informal negotiator.
More from NSW Fair Trading including the complaint application & process here:
NSW Fair trading building complaint process
Phone: 13 77 88
Builder Complaints in QLD
The Queensland Building and Construction Commission may be able to help with defective building work, non-completion or defects related to building. Further information can be found here:
QBCC: defective building work
QBCC: non-completion of building work
Phone: 139 333
Builder Complaints in SA
The South Australian government has a contact form for people who are unable to resolve a complaint relating to building work. More information can be found here:
SA Gov: disputes with a builder
SA Gov: contact form
Phone: 131 882
Builder complaints in WA
In WA the department of Mines, Industry Regulation & Safety has checklist PDF to determine whether they may be able to help resolve a building complaint which can be viewed here:
Can I lodge a building service complaint?
Phone: 1300 489 099
Further information on their complaint process is available here:
Building service & home building work contract complaints
Builder Complaints in ACT
Access Canberra has a complaints process here:
Access Canberra complaint checklist
Phone: 13 22 81
Builder Complaints in TAS
The Tasmanian Government has a general information page for building complaints here:
Access Canberra complaint checklist
And they have a more detailed PDF for resolving building issues here:
PDF guide to resolving residential building works issues
CBOS Phone: 1300 654 499
Builder Complaints in NT
NT Consumer Affairs manages disputes to do with the Building Act and has information about their process here:
NT: Residential Building disputes
Phone: 08 8999 1999